3CX Apps & Features

3CX Apps & Features

Stay Connected Anytime, Anywhere

  • 3CX enables you to take your extension with you on Android, iOS, web browsers, and Windows.
  • Customers can reach you via 3CX Live Chat and WhatsApp integration directly from your website.

3CX Apps for Android & iOS

  • Make and receive calls from anywhere
  • Video Conferencing
  • Instant Messaging and Chat
  • Answer WhatsApp messages
  • Conference Calls
  • Free VoIP calls using your smartphone
  • Encrypted and Secure

User-friendly Web Client / Desktop Apps

  • Work from anywhere with a multifunctional web app
  • Call from your browser and control your IP phone or smartphone
  • Answer customer queries from live chat, WhatsApp, and SMS from one interface
  • Video conferencing at the click of a button
  • Native Desktop App for calls
  • Launch calls directly from your CRM
  • Seamless Microsoft 365 integration
  • View the status of your colleagues

3CX Live Chat: Next Level Customer Communications

  • Chat with customers on your website
  • Create chat queues
  • Answer from your web client or 3CX App
  • Transfer chats to team members
  • Elevate chats to calls or video with a click
  • Chat reporting available
  • Monitoring feature for managers

WhatsApp Integration

  • Manage WhatsApp messages from one platform
  • Central logging of conversations
  • Protect staff privacy (no personal numbers shared)
  • Messages can be queued for agents

Send & Receive Business SMS / MMS

  • Send SMS/MMS to customers
  • Route SMS to multiple agents
  • Keep personal mobile numbers private

Integrated Video Conferencing

  • Free for up to 250 participants
  • Initiate with a single click
  • Conference or webinar setup
  • Remote control assistance for troubleshooting
  • Pre-upload PDFs before meetings
  • Whiteboard feature, screen sharing, polling tool
  • Record your videos with chat inclusion

The 3CX Call & Contact Center

  • Advanced call center features for improved customer service and sales
  • Switchboard and wallboard functionality
  • Call center reporting, user activity tracking, SLA monitoring
  • Queue strategies and real-time statistics
  • Call and chat monitoring for managers
  • CRM integration with popular platforms (Salesforce, Freshdesk)
  • Call recordings and hot desking capabilities

Cost Reduction

  • Decrease your phone bill by up to 80%
  • Licensing based on simultaneous calls, not extensions
  • Free interoffice calls and calls to remote workers
  • Use prominent SIP trunks to lower outbound call charges
  • Eliminate 800 number costs with WebRTC integration
  • International DIDs & IP Telephony for competitive rates

Security & Backup

  • Enhanced web server security
  • Automatic detection and blacklisting of SIP attack tools
  • Global IP blocklist updates
  • Encrypted traffic via the 3CX Tunnel
  • Automatic SSL certificate management
  • A+ rating from Qualys labs and A rating from Immunilabs
  • Automatic failover for backup
  • IP-based access control for management console

Call Flow Designer

  • Efficient call handling with 3CX’s Call Flow Designer
  • Features like call routing, automatic outbound dialer, callback scheduling, credit card authentication, surveys, and multilingual text-to-speech

CRM Integration

  • Supports major CRMs (Salesforce, Microsoft Dynamics, Hubspot)
  • Features include call journaling, customer record creation, and chat journaling

Hotel PBX

  • Optimized for internal and guest communication
  • Features include guest check-in/out, call billing, wake-up call scheduling, and blocking external calls in vacant rooms